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How to install Apple Mobile Device USB Driver in Windows

Sometimes Windows chooses the best driver for you and it doesn't choose Apple Mobile Device USB Driver for your iPhone or iPad. Then you need to install the driver manually. Or else you won't be able to sync your iPhone or iPad to your iTunes. App Screen and Options to Sync Apps Are Grayed Out in iTunes.

Inside "Device Manager"
Expand all the sections labeled below (not all sections might be listed):

  • Imaging Devices
  • Other Devices
  • Portable Devices
  • Universal Serial Bus Controllers

Look for the entry that recognizes the device as a camera. This entry should be called Apple iPhone, Apple iPad, or Apple iPod.

  1. Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
  2. Click "Browse my computer for driver software".
  3. Click "Let me pick from a list of device drivers on my computer".
  4. Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
  5. In the "Install from Disk" dialog, click the Browse button.
  6. Use this window to navigate to the following folder:
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
  7. Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
  8. Click OK in the "Install from Disk" dialog.
  9. Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.


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